DOMESTIC SHIPPING:

All orders will be shipped within 1-2 days from purchase. Any orders placed after 2pm on a Friday, or after the weekend will be shipped the following Monday.

All orders will be sent via Royal Mail, Special Delivery to ensure you can track you parcel at all times.

INTERNATIONAL SHIPPING:

We ship worldwide, using DHL or Aramex. Please note tax and duty will be charged upon the shipment's arrival in the destination country.

Our delivery partner will contact you once your items are in customs to let you know the cost. This may delay your delivery time as goods held at customs are your responsibility to pay the necessary charges, for local authorities to release the goods.

Please be aware that if you don't choose to pay the import taxes we reserve the right to charge any additional costs incurred by Cro-Che to you.

RETURNS & EXCHANGES:

To request a refund please email hello@cro-che.com for further information.

Please note, unfortunately we cannot accept returns for any items on sale or which have been discounted from its original price.

To be eligible for a return, your item must be unused and in the same condition that you received it. The labels must still be intact and not tampered with. It must also be in the original packaging.

Our returns policy lasts 14 days. If 14 days have passed since you received your purchase, unfortunately we cannot offer you a refund or exchange. If you we receive your return 14 days after receiving the returns instructions email, we cannot offer you a refund.

Please note:

Sale items are final and can not be returned. They can be exchanged only.

Faulty items may be returned and this will not affect your statutory rights. Please reach out to us for assistance.